Privacy Policy for Brainiark Marketing OS

Brainiark Marketing OS is an AI-powered marketing operating system designed to help businesses create Brand Brains, marketing strategies, content ideas, campaigns, social media content, content calendars, feeds, analytics, and marketing workflows.

Because our platform uses artificial intelligence, connected social platforms, workspace data, user-generated content, and marketing assets, we take privacy and data protection seriously.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how AI features process your data, how social media integrations work, how your content and workspace data are handled, your privacy rights, and how to contact us.

Account information may include full name, email address, phone number where provided, password or authentication credentials, company or business name, job title or role, profile image, account preferences, login details, and subscription or plan information.

Workspace and brand information may include workspace name, brand name, industry, business description, products or services, target audience, customer pain points, brand tone, brand personality, unique selling proposition, brand positioning, content pillars, marketing goals, competitors, benchmark companies, campaign details, strategy documents, brand keywords, messaging boundaries, and uploaded brand assets.

User-generated content may include captions, social media posts, scripts, LinkedIn posts, carousel copy, campaign plans, content calendars, content ideas, images, videos, documents, creative briefs, notes, comments, uploaded files, AI-generated drafts, and scheduling information.

AI conversation and agent data may include chat messages, prompts, AI responses, agent task history, generated outputs, saved outputs, conversation titles, conversation timestamps, linked workspace context, feedback on AI outputs, and agent-generated recommendations.

Social media connection data may include social account name, handle, profile image, page or account ID, access tokens or authorization credentials, connected platform status, posts and media content, captions, published dates, engagement metrics, analytics data, and scheduling or publishing status.

Feed, benchmark, and competitor data may include public post URLs, public captions, public media thumbnails, public engagement metrics where available, platform name, account name or handle, posting dates, content format, AI-generated summaries, AI-generated insights, and saved ideas based on feed items.

Analytics and usage data may include pages visited, features used, buttons clicked, time spent on pages, workspace activity, content generation activity, errors and crashes, device type, browser type, operating system, IP address, approximate location, login activity, and session data.

Payment and billing information may include billing name, billing email, company name, payment status, subscription plan, invoice history, transaction reference, and billing address where required. Payment card details may be processed by third-party payment providers.

We use your information to create and manage accounts, authenticate users, create and manage workspaces, generate Brand Brains, generate marketing strategies, generate content ideas, generate captions, scripts, posts, and campaigns, build content calendars, support scheduling and publishing, connect social media accounts, display social media feeds, analyze content performance, monitor benchmark and competitor content, save and organize ideas, provide AI-powered recommendations, maintain conversation history, send notifications, provide customer support, improve platform functionality, detect and prevent fraud or misuse, enforce our terms and policies, and comply with legal obligations.

Brainiark Marketing OS uses AI to assist with marketing workflows. AI may process your Brand Brain, strategy documents, content history, campaign data, feed data, ideas, user prompts, AI conversations, uploaded content, social media content where connected, and benchmark or competitor data.

AI uses this information to generate brand positioning, strategy recommendations, content ideas, social media captions, scripts, campaign plans, calendar suggestions, feed insights, marketing recommendations, and performance summaries.

You should not submit sensitive personal data, confidential third-party data, financial secrets, medical records, government identification numbers, or highly sensitive information into AI prompts unless the platform explicitly supports such processing and you have the right to provide that data.

You retain ownership of the content you upload, create, or generate through Brainiark Marketing OS, including brand information, strategies, content drafts, captions, campaigns, images, videos, uploaded documents, saved ideas, and content calendars.

By using the platform, you grant Brainiark Technologies a limited license to process, store, display, modify, transmit, and use your content solely as necessary to provide the service, operate AI features, support collaboration, enable integrations, and improve platform functionality.

We do not sell your private workspace content to third parties.

When you connect a social media account, you authorize Brainiark Marketing OS to access certain data from that platform based on the permissions you approve.

This may allow us to display your posts, retrieve analytics, schedule or publish content where supported, sync account status, show platform feeds, track content performance, provide AI insights, and alert you about connection issues.

You may disconnect social accounts at any time from your account settings or social connection settings. If you disconnect a platform, we may stop collecting new data from that platform, but previously collected data may remain in your workspace unless deleted according to our retention policies.

Your use of connected social platforms is also governed by the privacy policies and terms of those platforms.

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, improve performance, analyze platform usage, secure user sessions, personalize your experience, and understand feature adoption.

You may be able to disable cookies through your browser settings, but some features may not work properly without them.

Brainiark Marketing OS may send in-app notifications related to AI task completion, content approval, strategy updates, Brand Brain completion, feed updates, new ideas, calendar reminders, scheduling issues, social account disconnections, campaign activity, workspace activity, and system alerts.

If email, push, WhatsApp, or other notification channels are introduced, users may be able to manage their preferences through notification settings.

We do not sell your personal information.

We may share information with trusted service providers who help us operate the platform, including cloud hosting providers, database providers, AI service providers, analytics providers, payment processors, email service providers, error monitoring tools, and social media integration providers.

If you connect social media accounts or publish or schedule content, we may exchange data with the relevant social media platform as required to provide the integration.

If you are part of a shared workspace, other authorized members of that workspace may access workspace-related data depending on their permissions.

We may disclose information if required to comply with law, respond to legal requests, protect rights and property, investigate fraud or abuse, enforce our Terms of Service, protect user safety, or prevent unauthorized access.

If Brainiark Technologies is involved in a merger, acquisition, investment, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to appropriate protections.

We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

Account data may be retained while your account is active. Workspace data may be retained while the workspace exists. AI conversations may be retained to preserve workspace history. Social media data may be retained while connected or until deleted. Billing records may be retained as required by law. Security logs may be retained for fraud prevention and system security.

You may request deletion of your account or certain data, subject to legal and operational limitations.

We use reasonable administrative, technical, and organizational measures to protect your information, including authentication controls, access restrictions, secure storage, encrypted transmission where applicable, token protection, logging and monitoring, secure API practices, and role-based access controls where available.

However, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for keeping your login credentials confidential and for using secure devices and networks.

Depending on your location, you may have certain rights over your personal information, including the right to access, correct, delete, restrict processing, object to processing, export data, withdraw consent, disconnect social media accounts, manage notification preferences, and close your account.

To exercise these rights, contact us using the details provided in this policy. We may need to verify your identity before processing certain requests.

Your information may be processed in countries other than your country of residence. These countries may have different data protection laws. Where required, we will use reasonable safeguards to protect transferred data in accordance with applicable laws.

Brainiark Marketing OS is intended for business and professional use. The platform is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without appropriate consent, we may delete such information.

Brainiark Marketing OS may contain links to third-party websites, platforms, or services, including social media platforms, cloud storage links, website URLs, benchmark company pages, payment providers, and third-party integration tools.

We are not responsible for the privacy practices, content, or policies of third-party services. You should review the privacy policies of any third-party service you use.

The platform may allow users to add benchmark companies, competitor accounts, public social media pages, and public URLs for analysis.

Where we process public content, we do so to provide content intelligence, inspiration, feed monitoring, and AI-generated insights.

Users are responsible for ensuring that their use of third-party content complies with applicable laws, platform terms, copyright rules, and fair use principles. Brainiark Marketing OS should be used for inspiration, analysis, and original content creation, not unauthorized copying of third-party content.

AI-generated outputs may not always be accurate, complete, original, or suitable for every use case.

Users are responsible for reviewing, editing, approving, and validating AI-generated content before publishing or using it commercially. This includes checking for accuracy, brand alignment, legal compliance, copyright concerns, advertising claims, platform policy compliance, cultural sensitivity, and factual correctness.

We may use your contact information to send you product updates, onboarding messages, educational content, promotional offers, or service announcements.

You may unsubscribe from marketing emails where applicable. Service-related messages, such as security alerts, billing notices, or important platform updates, may still be sent even if you opt out of marketing messages.

You may request deletion of your account or workspace data. Upon verified request, we may delete or anonymize your personal information unless we are required to retain it for legal, security, billing, fraud prevention, or legitimate business reasons.

Deleting your account may result in loss of access to workspaces, Brand Brain, strategies, content, campaigns, social connections, feed history, ideas, AI conversations, and saved files.

We may update this Privacy Policy from time to time. When we make changes, we may update the Last Updated date at the top of this page.

If changes are significant, we may notify you through the platform, email, or other appropriate means. Your continued use of Brainiark Marketing OS after updates means you accept the revised policy.

If you have questions, requests, or concerns about this Privacy Policy or how your data is handled, contact Brainiark Technologies at privacy@brainiark.com.

Website: https://brainiark.com

Business address: To be updated before final legal publication.